FAQs
ECO-FRIENDLY AND SUSTAINABLE BRAND
We carefully select our 3rd parties from around the globe and have a team that carefully hand-picks the greener options. But so far this has been our milestones.
One of the main ways we’re reducing waste is by improving our packaging, starting with two of our most popular categories: DTG and Embroidery. We used to wrap our DTG single-product orders in an additional plastic mailer. Now, we use only one poly mailer bag to package them.
81.8% of Dokkaebi orders are delivered in the same region they’re fulfilled. Having fulfillment centers close to our customers is good both for the business and the planet. Strategically located fulfillment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing the CO₂ emissions produced when transporting orders.
Our eco-friendly 3rd parties consists of items that are made of at least 30% sustainable, recycled, or biodegradable materials. 100% isn't available as of yet but as greener options become available we will switch and adapt to them.
A significant part of our products are printed with the direct-to-garment (DTG) technique. With DTG, ink is sprayed onto the garment, which helps it soak better into the fabric and makes the print less prone to fading. The better the quality, the longer the product lasts. Before we add new products, we do durability, wash, and wear tests to make sure they’ll stand the test of time. Producing long-lasting products means reducing new purchases.
We ship everywhere around the globe with a few exceptions.
Our shipping is free for the U.S (Minimum of $30) as one of our HQ is located in the U.S. Other countries will have to pay a minimum shipping fee of $5.00 (Depending on the region).
We also have Insurance options for international shipping. Free shipping is also available for international shipping (order from $100 and above.)
We frequently give out Free Shipping coupons and other coupon discounts. Sign up here and you may find a gift in your email from time-to-time.
We 100% provide refunds and exchanges. No questions asked, but only if you report before 14 days after receiving item. Please don't be a jerk, and abuse the system though (T-T). For refunds or inquiries please visit our Contact page.
We ship everywhere around the globe with a few exceptions.
Our shipping is free for the U.S (Minimum of $30) as one of our HQ is located in the U.S. Other countries will have to pay a minimum shipping fee of $5.00 (Depending on the region).
We also have Insurance options for international shipping. Free shipping is also available for international shipping (order from $100 and above.)
We frequently give out Free Shipping coupons and other coupon discounts. Sign up here and you may find a gift in your email from time-to-time.
Via our secured Credit Card point of sales system. Please rest assured that your information is safe and secured and we only see what we need to see to process payments, nothing else is shown. FURTHERMORE, WE DO NOT SELL YOUR INFORMATION TO 3RD PARTIES.